- 01
Confirm that delivery completed
For a bridge, look for the destination transaction, not only the source deposit. Check the receipt and the asset transfer to the expected recipient. If delivery is still pending, use the bridge troubleshooting guide first.
- 02
Select the receiving account and network
Check the exact recipient address from the quote or transaction. Switch the wallet to the destination network and select the matching account. The same wallet address can have different balances on different chains.
- 03
Find the exact contract on that network
For an ERC-20 token, use the contract shown in the verified transfer and compare it with the issuer’s official information. A name or ticker alone is not enough; different assets can use the same symbol. A bridged token may use a different contract from its Ethereum version.
- 04
Refresh or import the asset
Use your wallet’s import-token function with the destination-chain contract, then refresh the balance. Native ETH normally does not need a token import. An explorer-confirmed balance with a missing wallet display can indicate an RPC or wallet indexing delay. Importing a token does not require sending it away or approving an unknown contract.
Your next step
Check network settings and RPCFrequently asked questions
Can I recover a transfer by importing the token?
Importing only changes the wallet’s display. It does not recover funds sent to another address or complete an unfinished bridge.
What if the recipient address is different?
Switching networks or importing a token will not change a transaction’s recipient. Keep the transaction hash and contact the service you used through its official support channel.
Sources and review
Reviewed November 9, 2026. Steps describe RobinSwap and standard wallet behaviour; wallet labels can differ.